FAQs

For Customers:   

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Where is my order?

All you need to visit  Orders and check your order.

How can I track my order?

Your order goes through a whole process until it arrives at your location.

On your order's journey to you, we will update the status of your order on each step, you can always check the status of your order by visiting   Orders

What Does These Shipment Tracking Terms Mean?

Submitted

Your order was submitted successfully

Confirmed

Your order was paid successfully

Processing 

Your order is being processed and getting ready to be shipped

Ready to be Picked

Your order is ready for handover to logistics partners

Out for Delivery

Your order is on its way to you; the delivery agent will contact you soon

Delivered

Your order has been delivered. Enjoy your purchase!

How can I pay?

  1. Cash On Delivery (COD); Payment for your order is collected when the products are delivered to you.
  2. Mbok; you can pay by transferring the money to our Mbok account.
  3. Online Payment; you can pay online using your bank account ATM card and iPIN.
  4. Gift Card; you can pay by redeeming Gift Card.

Where is the rest of my order?

Don’t worry, when you order more than one item from different sellers under a single order number, your items may be delivered in separate deliveries.

The tracking shows my order as being delivered, but I haven’t received it?

We’re sorry to hear that you haven’t received your order, please contact us.


For Vendors:  


How can I sell on bejaii.com?

You can sell on bejaii.com by registering on the marketplace and applying for seller account.

How do I create vendor account?

It’s simple! Go to sell with us> find your suitable plan > fill the required information, once you have submitted all of the required information and received approval. Your store will be live immediately.

How do I get paid?

We will automatically transfer your sales revenue (net of fee) to your bank account.

How will I know when I have got a sale?

You will be notified via email whenever you receive a new order and also will appear in the vendor panel dashboard immediately.

Does bejaii.com have any fees when registering as a vendor?

Depends on the selected plan on the registration form [Free Account or Paid Account].

What is the minimum price of items I can list to sell on bejaii.com?

There is no minimum price nor maximum for any item, it depends on your pricing model.