Return Policy

If you are not sure about your purchase, don’t worry we are at bejaii offers you a flexible and free return policy to make your shopping experience easier and more fun.

(If you want to return an item just fill the return request form below)

You will find the details of the return policy as follows:

All purchases to be returned must be returned in the original conditions as received, unused and with all tags attached and purchase invoices for the item within 24 hours from the date of receipt.

Electronics returns:

All electronics should be returned in original, sealed and unused condition .In the case of a manufacturing defect, the product must be returned within 3 days from the date of delivery, as we will strive to replace it. Otherwise, it will be repaired using the accompanying warranty car(if exist).

Items that are damaged or have a manufacturer defect:

Due to limitations in some products and for health reasons, we apologize that the items listed below cannot be returned:

       1. Underwear and swimwear.
       2. Cosmetics, skin care and perfumes.
       3. Books and video games.
       4. Sales items which are clearly stated are not returnable.
       5. Goods whose retail packaging boxes or seals have been opened or lost and any labels or tags  that were attached.

You can return the above-mentioned products within (48)hours of receiving the order only if you receive them with a manufacturing defect or a difference in specifications ,color and size that is different from what was originally requested.

Ease of return and collection of goods:

The bejaii e-commerce team provides you with a return request via our website or application through your own account by filling in the required information for the return process, or contacting the customer service team or spending an email to our own account where we will strive to serve you as best as possible.

The return process will be done through the official shipping companies of the bejaii e-commerce website.

The logistic support team will coordinate the return process in partnership with the shipping company and return the goods to be returned within (3) working days working within the return policy of bejaii e-commerce site and free of charge.

Refund policy:

The bejaii e-commerce team will return the amount of the return upon receipt of the returned
item in our warehouse and accepted by the merchant according to the payment method used
when ordering. For returned orders, we usually refund the amount due to your account balance on the website, so that the amount will be used in your future orders. Where we can return the amounts in the same way they were paid and detailed as follows:
           1. Bank card:
             Upon your request, we can proceed to return the amounts resulting from the return process or to your account in the bank card, as this process takes (3 working days) from the date of the transfer request.
           2. Payment when receiving:
             In the case of payment upon receipt, we will refund the amounts due to your bank account if requested and after providing us with the necessary banking information.

For all returned items for reasons of a manufacturer defect or difference in specifications, color, size and non-conformity with the thing agreed upon when ordering, we will return the full amount paid including delivery charges.

In the case that the reason for the return is due to reasons related to the customer such as a change of opinion or the size is not appropriate and the like ,we will refund the amount of the price of the item after deducting the delivery fees (and after the approval of the merchant who owns the items/store).

Immediate replacement of defective devices:

Bejaii e-commerce website shall replace the defective device (non-software) within three (3) working days from the date of receipt according to the following conditions:

  • The device should be free from scratches or misuse
  • Bring the original box with all accessories and manuals inside.
  • A report may be required from the merchant who owns the goods before the replacement

Return Request :

We hope you love what you've ordered , but just in case you're not 100% satisfied , we have made the return process super easy.